If the issue still persists – please contact the Ticket Office. Try logging in with an alternative email address. You have most likely logged in using an email address that is not associated with your account. I have logged into my account and it says I don't have any tickets, what is going on? Visit our mobile ticket guide for instructions on bulk transferring. You can transfer multiple games to the same person all at once. What if I need to transfer more than one game to the same recipient? Once you are logged into your account, select your mobile ticket and click 'Ticket Details' to see the individual ticket price. Where can I see the individual ticket prices? Once the ticket is in your mobile wallet it will be scanned by a reader – you will not see a barcode once the ticket is in your mobile wallet. Why don't I see a barcode when I add the ticket to my mobile wallet? Yes, there is no limit to the amount of times a ticket can be transferred. Once I transfer my tickets to someone can they transfer to someone else? If your party is not with you, you are able to transfer the ticket to them via your smartphone so they may enter separately. What if my entire party is not with me when I enter Bank of America Stadium?Įvery fan needs to present a ticket to enter Bank of America Stadium. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets. The ability to print tickets at home (a PDF) is no longer available. However, the recipient will only be able to access tickets for entry via mobile device. The process to transfer a ticket has not changed. I have routinely transferred tickets to friends/coworkers in the past. You can login and access your tickets at You can always access your tickets via your phone's mobile browser. My phone does not allow me to download the Carolina Panthers Mobile App. You can also log on to your Account Manager using the web browser. You can find your barcode using the Panthers or Ticketmaster mobile app. Some Androids do not have the ability to add to the mobile wallet at this point. I have an Android and cannot add my ticket to my mobile wallet, how do I get in the stadium? Alternately, you can access via your browser. Yes, you will be able to access your tickets via the Panthers App by entering your email address and Ticketmaster password. If I purchased my tickets from Ticketmaster, can I still access them through the Panthers app? We strongly encourage saving your tickets to your phone's Wallet or Passbook prior to game day. When accessing your tickets through your account, tap on the game, and you will be able to swipe right to left through your available tickets. If they do not have an existing myPanthers account, they will need to Sign Up at the login page when they are accepting the tickets.Ĭan I have multiple tickets on a single phone? When I send my ticket(s) to someone else, do they have to download the Panthers App?Įveryone will have to download either the Panthers App or Ticketmaster App to have their tickets on their mobile device. You can access your tickets through the Panthers App, or on the My Account page on your phone's browser, or from your "Apple Wallet" (if you have an iPhone). No, screenshots of tickets or any ticket produced by an unauthorized source will not be accepted. You'll need a photo ID of the owner of the ticket(s).Ĭan I use a screenshot of my ticket to enter Bank of America Stadium? Please visit one of our Customer Service windows at the Ticket Office for resolution. What if I my phone dies or is broken on game day? If they have received the "Accept Tickets" email, refer them to our Mobile Ticket Guide. Make sure their email address is spelled correctly when transferring. If they have not, you'll need to cancel the transfer and resend it. What do I do?Įnsure that the recipient has received the "Accept Tickets" email. I've sent my tickets to someone and they can't accept them. The recipient can accept their tickets via computer and can reach out to the Ticket Office for assistance once the tickets have been accepted into their account. What if I transfer my ticket(s) to someone who does not have a smartphone? If you do not have a smartphone, please contact the Panthers ticket office at 70. PDF tickets will no longer be valid for entry. As part of a league-wide initiative, the Panthers are replacing the print-at-home PDF ticket option with mobile ticketing. Reduces the risk of lost/stolen tickets and discourages the distribution of counterfeit tickets.The ability to manage, transfer or sell your tickets via smartphone.Some of the benefits of mobile tickets entry are: The NFL is adopting a mobile ticket initiative to ensure the safety and security of tickets.
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