![]() ![]() Wireless Icon on Opal is Solid: The SmartHQ app is unable to locate the appliance in the GEA Cloud. If the SmartHQ app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender. Chose the "Other" option and enter your network name and password. If you do not see your home network in the list of WiFi networks, your home network may be hidden. If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-80, Monday-Friday 9am - 11pm ET, Saturday-Sunday 9am - 3pm ET, or email. HINT: To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually. ![]() Verify you have entered the home WiFi network password correctly. You may have entered the wrong password or chosen the wrong home network. If the password is correct and the SmartHQ™ app will not connect, call the Connected Home Support Line at 1-80, Monday-Friday 9am - 11pm ET, Saturday-Sunday 9am - 3pm ET, or email. Re-enter the password found on the Connected Appliance Info label. You may have entered the wrong appliance network password. If you have difficulty with the set-up process when connecting your Opal to your WiFi: Opal 2.0 Ice Maker - Set-Up Built-In WiFi Troubleshootingįor help connecting your GE Profile™ Opal™ 2.0 Ice maker, view: Opal 2.0 Ice Maker - Set-Up Built-In WiFi. ![]()
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